Customization Service
What Customization Service AiPower R&D Team Can Do:
- Customization on software or APP.
- Customization on appearance.
- Customization on function or electronic parts.
- Customization on silkscreen, manual, and other accessories and packagings.
MOQ
- 100pcs for AC EV chargers;
- 5pcs for DC charging stations;
- 100 pcs for lithium battery chargers.
Customization Cost
- When it comes to customization about software, APP, appearance, function or electronic parts, AiPower R&D team is going to evaluate the possible cost which is called non-recurring engineering (NRE) fee.
- After NRE fee is well paid to AiPower, AiPower R&D team starts new project introduction (NPI) process.
- Based on business negotiation and consensus, the NRE fee can be refunded back to customer when customer’s accumulative order quantity meets a specific standard in a specific period which is agreed by both sides.
Warranty & After-sales Service
Warranty Period
- For DC charging stations, AC EV chargers, lithium battery chargers, default warranty period is 24 months counting from the shipment day while it is 12 months ONLY for plugs and plug cables.
- Warranty period may vary case by case, subject to PO, invoice, business agreements, contracts, local laws or regulations.
Response Time Commitment
- 7 days*24h remote technical support service available.
- Response in one hour once receiving phone call from customer. Response in 2 hours once receiving email from customer.
Claim Procedure
1. Customer contacts AiPower for after-sales service. Customer can contact AiPower for help via:
- Mobile Phone: +86-13316622729
- Phone: +86-769-81031303
- Email: eric@evaisun.com
- www.evaisun.com
2. Customer provides defect details, after-sales requirements and the clear picture of equipment name plates to AiPower. Videos, other pictures or documents may be also needed.
3. AiPower team will study and evaluate the information and materials mentioned above to find out which side should be responsible for the defects. Negotiation between AiPower and customers might happen to have a consensus.
4. After consensus is reached, AiPower team will arrange after-sales service.
After-sales Service
- If the product is under warranty and the defect proves to be caused by AiPower, AiPower team will send spare parts to customer and guiding video for repair, and do online or remote technical support. All the labor cost, material cost and freight will be on AiPower.
- If the product is under warranty and the defect proves to be NOT caused by AiPower, AiPower team will send spare parts to customer and guiding video for repair, and do online or remote technical support. All the labor cost, material cost and freight will be on customer.
- If the product is NOT under warranty, AiPower team will send spare parts to customer and guiding video for repair, and do online or remote technical support. All the labor cost, material cost and freight will be on customer.
On-site Service
If on-site service is applicable or there is on-site service obligation in contract, AiPower will arrange on-site service.
Note
- The warranty and after-sales service policy is only applicable to territory outside of Mainland China.
- Please well keep PO, invoice & sales contract. Customer might be asked to present it for warranty claim if necessary.
- AiPower reserves the full and ultimate explanation rights to the warranty and after-sales service policy.